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General terms and conditions of sale

PREAMBLE :

1. The EARL LE PUY DU MAUPAS operates the website www.puy-du-maupas.com site of the EARL LE PUY DU MAUPAS.

2. This site allows the on-line purchase of alcoholic drinks, whether or not they are produced and packaged by EARL LE PUY DU MAUPAS.

3. The customer declares that he/she has obtained from the EARL LE PUY DU MAUPAS all the necessary information on the site www.puy-du-maupas.com.

4. Any order placed via the EARL LE PUY DU MAUPAS website implies the consultation and complete and unreserved acceptance of these General Terms and Conditions of Sale.

5. The customer's agreement to these General Terms and Conditions of Sale is obtained at the time of the order; and no order is possible without this agreement.

6. The customer has the option of saving and editing these General Terms and Conditions of Sale by using the standard features of his browser or computer.

7. The site mentions :

the legal notice allowing precise identification of the EARL LE PUY DU MAUPAS, indicating its company name, the address where it is established, its e-mail address, its telephone number, its individual identification number for value added tax, the references relating to its registration in the trade register.

the essential characteristics of the products offered
the prices
the delivery terms
the terms of payment
the General Terms and Conditions of Sale

8. Prior to placing the order, the customer declares that the order is made for personal needs and that he/she has the full legal capacity to commit himself/herself to these General Terms of Sale.

 

Article 1: Purpose

The present General Terms and Conditions of Sale define the rights and obligations of the parties in the context of the distance selling of products offered by EARL LE PUY DU MAUPAS on its website www.puy-du-maupas.com. They apply to all orders placed via the Internet.

They govern all the stages necessary for the order and the follow-up of the order between the contracting parties.

The customer acknowledges having read and accepted these General Terms and Conditions of Sale and the terms and conditions of sale for the tariffs available on the website www.puy-du-maupas.com.  

 

Article 2: Duration

The present General Conditions of Sale apply for the entire duration of the products' online availability on the website www.puy-du-maupas.com

EARL LE PUY DU MAUPAS reserves the right to close the website www.puy-du-maupas.com temporarily or permanently without notice or compensation.  

The EARL LE PUY DU MAUPAS is not responsible for any damage of any kind that may result from these changes and/or from the temporary unavailability or permanent closure of all or part of the site or of the services associated with it, such as the online ordering area.

 

Article 3 : Order

The EARL LE PUY DU MAUPAS undertakes to accept orders placed via the Internet under the terms of these General Terms and Conditions of Sale and within the limits of available stocks.

In the event of a stock shortage, we will inform you of the supply times necessary to obtain the desired product or we will offer you a replacement product. EARL LE PUY DU MAUPAS will honour each order by making one or more deliveries of the products ordered.

By validating the order, the customer declares that he/she has read and accepted the present General Terms and Conditions of Sale.

All orders will only be taken into consideration after receipt of payment and will be confirmed by EARL LE PUY DU MAUPAS by email.

The order confirmation by email summarises the products ordered, the prices, the conditions of sale and delivery relating to the products selected, accepted by the customer, and information relating to after-sales services.

The order is deemed to have been placed upon receipt of the order confirmation.

The customer undertakes, prior to any order, to complete the information requested on the order form. The customer attests to the truthfulness and accuracy of the information provided.

The EARL LE PUY DU MAUPAS reserves the right to cancel all orders that do not comply with the terms of the contract or that are dubious, as well as those from a customer with whom there is any dispute.

 

Article 4: Prices

The prices indicated are in euros and include all taxes (applicable VAT, excise and all other applicable taxes). The prices displayed are net, include the price of the products, the handling, packaging and storage costs of the products, and do not include the contribution to the delivery costs.

These shipping and delivery costs vary according to the number of products ordered and are mentioned in the Delivery section accessible on the www.puy-du-maupas.com website.

The price indicated in the order confirmation by EARL LE PUY DU MAUPAS is the final price, including delivery costs, expressed inclusive of all taxes and including VAT at 20% for France.

Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the date of invoicing.

 

Article 5: Validity of offers

The products are offered within the limit of the duration of each sale and within the limit of available stocks.

The EARL LE PUY DU MAUPAS cannot be held responsible for any stock shortage that would lead to a delay in the delivery of the order.

Orders are only definitive when they have been confirmed by the payment of the price by the buyer.

In the event of unavailability of one or more products after the order has been validated, EARL LE PUY DU MAUPAS undertakes to inform the customer by e-mail as soon as possible. In agreement with the customer, EARL LE PUY DU MAUPAS may modify the order, or proceed with the reimbursement of the unavailable product(s) by cheque or bank transfer.


Article 6: Delivery

EARL LE PUY DU MAUPAS delivers exclusively in metropolitan France.

The delivery time for orders is a maximum of 5 working days for wines in stock after receipt of payment. Non-working days include Saturdays, Sundays and public holidays, as well as days when road transport is prohibited. These times are indicated in the order confirmation received by e-mail by the customer. The order is delivered to the delivery address chosen by the customer.

EARL LE PUY DU MAUPAS undertakes to do everything possible to deliver the products ordered as quickly as possible.

The average delivery times are specified on the delivery page, and vary according to the delivery method chosen by the customer.

The delivery is made within the time limit set by the direct handover of the product to the announced recipient, or in the event of absence, by notice of availability.

Any delays, except in cases of force majeure, may give rise to a right to reimbursement at the customer's request. War, riot, fire, strikes, accidents and the impossibility of being supplied shall be considered as cases of force majeure discharging the seller from his obligation to deliver.

The customer is obliged to carefully check his parcels upon delivery in order to immediately express any reservations to the carrier.

The information given by the buyer when placing the order is binding: in the event of an error in the recipient's details, the seller cannot be held responsible for the impossibility of delivering the product.

The wines are delivered in boxes of 6 or 12 bottles, which can be delivered at the same time to the same place.

 

Article 7: Payment

Payment for products purchased from EARL LE PUY DU MAUPAS is payable in full when the order is placed. The wines remain the property of EARL LE PUY DU MAUPAS until the invoices are paid in full. Payments are made by credit card. An invoice will be drawn up by and sent to the customer at his billing address.

 

Article 8: Right of return

In application of the provisions of article L.121-16 of the Consumer Code, the buyer has a legal period of fourteen clear days from the delivery of his order to return the delivered article for exchange or reimbursement, at the buyer's choice, without penalties except for the return costs.

The return costs are at the customer's expense. EARL LE PUY DU MAUPAS undertakes to reimburse the customer, with the exception of the return postage costs which remain at the customer's expense. The refund will be made within 15 days of receipt of the return.

Returns are to be made to EARL LE PUY DU MAUPAS 1678 Route de Nyons 84110 PUYMERAS.

 

Article 9: Right of withdrawal

In application of the French Consumer Code, the buyer has a period of 14 clear days from the date of delivery for the wines to return the product for exchange or reimbursement, without penalty, with the exception of the return costs.

 

Article 11: Sponsorship

The sponsorship service is aimed exclusively at all customers of EARL LE PUY DU MAUPAS.

EARL LE PUY DU MAUPAS reserves the right to modify or suspend the sponsorship service at any time, temporarily or permanently. In the event of a definitive cessation, no one may exercise any recourse whatsoever against EARL LE PUY DU MAUPAS. Offer without commitment.


Article 12: Personal data

The creation of a customer account with EARL LE PUY DU MAUPAS requires the customer to communicate a certain amount of personal data.

This data, which is necessary for the processing of the order and for the management of EARL LE PUY DU MAUPAS' commercial relations with its customers, is secure, kept confidential and is not used for commercial purposes by third parties.

In accordance with the law n° 78-17 of 6 January 1978, relating to Information Technology, Files and Freedom, you have the right to access, rectify and delete any personal data concerning you that is processed under the responsibility of EARL LE PUY DU MAUPAS.


Article 13 : Guarantees

The EARL LE PUY DU MAUPAS is bound by the legal guarantee of hidden defects, in the sense of article 1641 and following of the French Civil Code: "The seller is bound by the guarantee for hidden defects in the product which render it unfit for the purpose for which it was intended, or which so diminish this purpose that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them". Consequently, the customer has up to 2 months after the date of delivery to send a complaint to EARL LE PUY DU MAUPAS. After this period, the company EARL LE PUY DU MAUPAS will no longer be able to guarantee the wines and the customer will have to prove that the alteration of the wine predates the reception of the wine.

 

Article 14 : Agreement of proof

The entry of the required banking information, as well as the acceptance of these General Conditions and the order form, constitute an electronic signature which has the same value between the parties as a handwritten signature.

The computerised records kept in the computer systems of EARL LE PUY DU MAUPAS will be kept under reasonable security conditions and considered as proof of communication of orders and payments between the parties.

 

Article 15 : Responsibility

All the texts and photos presented are for information purposes only and are in no way contractual. The customer cannot claim any complaint because of this.

The EARL LE PUY DU MAUPAS cannot be held responsible for the non-execution or poor execution of the delivery in the event of force majeure, due to third parties, the customer or the carriers or service providers, such as the unavailability of the internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of unauthorised pre-payment by the bearer bank.

Any order or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.

 

Article 16: Applicable law

The language of this contract is French. All the clauses of the present General Terms and Conditions of Sale, all transactions and purchasing operations carried out from the www.puy-du-maupas.com website are governed by French law. This applies to both substantive and formal rules. Any dispute that cannot be settled amicably shall be referred to the courts of the registered office of EARL LE PUY DU MAUPAS.


Article 17 : Entirety

The present General Conditions of Sale and the order form express the entirety of the obligations of the parties.

No general or specific condition communicated by the client may be integrated into these General Conditions.

The documents forming the contractual commitments between the parties are, in decreasing order of priority, the order form (including the price and delivery conditions) and these General Conditions.

The present General Terms and Conditions of Sale by Internet may be modified and/or completed at any time by EARL LE PUY DU MAUPAS. In this case, a new version will be put online by EARL LE PUY DU MAUPAS. As soon as it is put on line on the internet, the new version of the General Conditions by internet will automatically apply to all customers.

 

Article 18: Protection of minors and public health

In accordance with article L. 3342-1 of the public health code, the sale of alcohol to minors under the age of eighteen (18) is forbidden. All customers of EARL LE PUY DU MAUPAS undertake to be at least 18 years old when placing their order with EARL LE PUY DU MAUPAS. Alcohol abuse is dangerous for your health. Please consume and enjoy it in moderation.

 

Article 19: Protection of personal data

In accordance with the French law 78-17 of 6 January 1978, you have the right to access and rectify any personal data concerning you. To exercise this right, you have direct access to your personal online account. You can also contact EARL LE PUY DU MAUPAS - 1678, Route de Nyons 84110 PUYMERAS, France.

 

Article 20: Customer service

Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to explain their situations. In the event of a dispute, the customer shall first contact the company to obtain an amicable solution.

Our customer service department is available from Monday to Friday from 10:00 to 12:00 and 14:00 to 18:00 (French time) at the following coordinates

Tel: 04-90-46-47-43

Email: serviceclient@puy-du-maupas.com   

The postal address is as follows EARL LE PUY DU MAUPAS - 1678, Route de Nyons 84110 PUYMERAS, France

 

Alcohol abuse is dangerous for your health. Drink in moderation.
You must be of legal drinking age in your country of residence to visit this site.

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